Supporting the independent education community

Bushfire support: Helplines, support and information



Disaster Recovery Allowance
Funding Provider: 
Department of Human Services
Amount: See below
Closes: 1 July 2020
Short term payment to help if a declared disaster directly affects your income. You can be eligible for up to 13 weeks to the equivalent of Newstart or Youth Allowances. 
Click here for more details.

Disaster Recovery Payment
Funding Provider:
 Department of Human Services
Amount: See below
Closes: 5 July 2020
One off payment if a declared disaster directly affects you and your family. Payments can be made up to $1,000 per adult and up to $400 per child under the age of 16 years. 
Click here for more details.

Red Cross Emergency Grants
Funding Provider:
 Red Cross
Amount: Up to $5,000
Closes: 30 April 2020

Grants available to those who have lost their homes in bushfires from 1 July 2019 to 28 February 2020. You must provide evidence of identity, proof of residence and details for a financial transfer. Click here for more details.


NSW Disaster Recovery Grants (Bushfires)
Funding Provider
: Rural Assistance Authority
Amount: Up to $15,000
Closes: Various depending on listed Local Government Areas – 18 June, 23 June, 24 May and 2 July 2020.
Grant program open to help small business, primary producers, sports clubs and not for profit organisations, following the Declaration of Natural Disaster by NSW Government. Ensure your Local Government Area (LGA) is listed and eligible for this program. 
Click here for more details.


NGS Super

NGS Super will be able to assist members impacted by bushfires via:

  • Financial hardship and early release of funds
  • Benefit payments
  • Insurance claims

NGS has extended their Grief Counselling service to encompass bushfire-affected members as well, regardless of whether members are making a claim.  Call Grief Support Service on 1300 820 733 for a confidential discussion. 

Please contact Customer Relationship Manager on 0438 092 990 or via email for assistance.


HESTA (Superannuation Fund)


Call 1800 813 327 if you have any questions about your super


Members Equity Bank (ME Bank) – Financial Hardship Assistance


ME has activated its natural disaster hotline to support ME customers affected by bushfires.  ME will be proactively reaching out to members who bank with ME that we believe may have been affected by the recent bushfire activity that has devastated communities across Australia.

ME is here to support members that bank with ME who have suffered loss of property, employment or are experiencing any other financial difficulties. 

Members please call ME on 1300 500 520 to discuss how ME can assist members with their circumstances and needs.


TEACHERS MUTUAL BANK (TMB) – Bushfire crisis response



With the catastrophic bushfires impacting large areas of the entire country, our thoughts are with the people and communities who have suffered devastating loss, and are displaced from their homes.

As a mutual bank TMB is passionate about supporting our members, especially in times of crisis. They are offering a range of relief measures to assist you if you have been directly impacted, including:

  • Suspending home and personal loan payments for a negotiated period
  • Refunding fees incurred due to impossibility of complying with account requirements as infrastructure or services are not available
  • Waiving term deposit early withdrawal interest reductions  
  • Waiving any card replacement fees for cards lost due to bushfires
  • Negotiating repayment relief for credit cards

TMB urges any members who have suffered losses in the bushfires to contact them on 13 12 21 and they will provide you with assistance for your circumstances.


TEACHERS HEALTH (Health Fund) – Bushfire Assistance Package



Teachers Health is committed to supporting members who have been directly impacted by the recent devastating bushfires.  A Bushfire Assistance Package is available for eligible members, providing relief on health fund premiums during this difficult time.


NAB Disaster Relief Fund
Funding Provider:
 NAB Bank
Amount: $2,000 plus other benefits to NAB customers
Closes: Ongoing
$2,000 emergency grants are available for NAB customers. NAB are also providing additional support for loans, business and agribusiness. Visit NAB for more details and contact your local branch to speak to a NAB representative. 
Click here for more details.

Commonwealth Bank Bushfire Recovery Grants
Funding Provider: Commonwealth Bank of Australia
Amount: Up to $50,000
Closes: 31 March 2020
Grants for a large range of community groups including fire services, schools, sports clubs and non-government organisations. Grants help replace or repair facilities damaged by fire. 
Click here for more details.

Westpac Disaster Relief
Funding Provider:
 Westpac Bank
Amount: $2,000 plus other benefits to Westpac customers
Closes: Ongoing
Grants are available up to $2,000 to provide support for temporary accommodation, food and clothing. Westpac will also assist customers with home loans, insurance, business accounts, insurance, etc. 
Click here for more details.

ANZ Bushfire Relief Package
Funding Provider:
 ANZ Bank
Amount: Various for ANZ Customers
Closes: Ongoing
Various support is available for ANZ customers to support those affected by fires. This includes suspension on repayments of loans, interest rate relief, etc. Contact ANZ on 1800 149 549 or here for more details.